Privacy Policy

CSA Melbourne is committed to ensuring your personal information is protected. CSA Melbourne understands and appreciates you are concerned about your privacy and about the confidentiality and security of personal information we may collect from you.

CSA Melbourne will collect personal information from you at the time of taking your booking, at check-in and check-out, during your stay with us and as part of any customer satisfaction survey and hotel remarketing.

If you book with CSA Melbourne, upon your arrival at the hotel your personal information may be copied and stored by CSA Melbourne.

CSA Melbourne will not collect personal information unless the information is necessary for CSA Melbourne services, including meeting the requirements of Federal and State legislation and otherwise as required by law including but not limited to the maintenance of a guest register, health, safety, and security reasons and for billing purposes.

CSA Melbourne website will not collect information if you only browse the website.

We will only use personal information for the purpose for which it is collected unless otherwise approved by you. The types of personal information we collect about you will depend on what services you use or products you purchase. This may include collecting your name and address, your email address, your contact address, credit card details and phone number.

Personal information collected from you is protected from misuse, interference, loss, and unauthorised access. Personal information will remain protected.

The information we collect from you is strictly confidential and is only accessible by our authorized personnel. We do not and will not sell, rent, loan, trade or lease the details stored in our database to any third parties.

Personal information will be destroyed or de-identified when no longer required.

CSA Melbourne adhere to requirements of the Australian Privacy Principles (APPs) relating to the collection, use and disclosure of personal information. If you have any further questions, comments, concerns, or complaints or wish to access your personal information please direct your enquiry to [email protected]. A senior representative of CSA Melbourne will contact you within five (5) business days to deal with your communication.